Refund Policy

At FlagVape, customer satisfaction is our top priority. We are committed to providing high-quality disposable vapes from leading brands and ensuring a seamless shopping experience. If you are not completely satisfied with your purchase or encounter any issues, our Refund Policy is here to guide you through the process of resolving your concerns.

Please read this policy carefully to understand our terms regarding refunds, returns, and replacements.

1. Eligibility for Refunds and Returns

FlagVape accepts returns and offers refunds for items that meet the following criteria:

a. Unopened and Unused Products

  • Products must be in their original, unopened packaging.
  • Items must not have been used, tampered with, or damaged.
  • Returns must be initiated within 14 days of receiving your order.

b. Damaged or Defective Products

  • If your order arrives damaged or contains defective items, you may request a replacement or refund.
  • Claims for damaged or defective products must be made within 48 hours of receiving the order.

2. Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Products that have been opened, used, or damaged after delivery.
  • Items purchased as part of a clearance sale or marked as non-refundable.
  • Orders returned without prior authorization from FlagVape’s support team.

3. How to Request a Refund or Return

To request a refund or initiate a return, follow these steps:

a. Contact Customer Support

Email us at info@flagvape.com with the following details:

  • Your order number.
  • A description of the issue (e.g., damaged, defective, or incorrect item).
  • Photographic evidence, if applicable.

b. Wait for Authorization

Once your request is reviewed, our team will provide return instructions, including the return shipping address. Unauthorized returns will not be accepted.

c. Return the Item

Ship the product back to us in its original packaging. Ensure it is securely packed to prevent damage during transit.

4. Processing Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. Refunds will be processed as follows:

  • Refund Method: Refunds are issued to the original payment method used for the purchase (e.g., PayPal, credit card).
  • Processing Time: Refunds are typically processed within 2 business days after receiving the returned item.
  • Shipping Costs: Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a FlagVape error (e.g., damaged or incorrect item).

5. Exchanges for Damaged or Defective Products

If your order includes damaged or defective items, FlagVape will provide a replacement at no additional cost. Follow these steps:

  • Contact customer support with details and photos of the damaged or defective product within 48 hours of delivery.
  • Our team will arrange for a replacement or issue a refund if a replacement is unavailable.

6. Order Cancellations

a. Before Shipment

  • Orders can be canceled before they are shipped. To cancel your order, contact us at info@flagvape.com immediately.
  • If the order has not been processed, you will receive a full refund.

b. After Shipment

  • Once an order has been shipped, it cannot be canceled. You may still return the items in accordance with our return policy.

7. Important Notes

a. Bulk Orders and Wholesale Returns

  • Bulk orders and wholesale purchases are subject to special return and refund conditions. Contact our sales team at info@flagvape.com for assistance with bulk order returns.

b. Lost or Undelivered Packages

  • If your package is lost in transit or not delivered, please contact us. We will work with the shipping carrier to resolve the issue and provide a replacement or refund if necessary.

8. Why Choose FlagVape?

At FlagVape, we aim to build trust and long-term relationships with our customers. Our transparent refund and return policies reflect our dedication to providing exceptional service and ensuring your satisfaction with every purchase.

9. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with your order, feel free to contact us:

Our team is here to help and ensure that your experience with FlagVape is nothing short of excellent.

Experience the FlagVape Difference

Shop with confidence at FlagVape, knowing that we stand behind the quality of our products and are committed to your satisfaction. Whether you’re purchasing for personal use or wholesale needs, we make it easy to resolve any issues and keep your vaping experience worry-free.