FlagVape Privacy Policy

At FlagVape, we prioritize your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, FlagVape, and its services. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide and improve our services, process transactions, and enhance your overall experience. The data we collect falls into the following categories:

a. Personal Information

When you place an order, sign up for an account, or contact us, we may collect personal information, including:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely through third-party payment gateways)

b. Non-Personal Information

We collect technical and analytical data to improve our website’s functionality, including:

  • Browser type and version
  • Device type
  • IP address
  • Browsing behavior (e.g., pages viewed, time spent on site)

c. Cookies

FlagVape uses cookies to enhance your experience, remember preferences, and analyze site usage. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Processing: To fulfill and ship your orders, process payments, and communicate order status.
  • Customer Support: To assist with inquiries, resolve issues, and provide a seamless shopping experience.
  • Marketing and Promotions: To send newsletters, special offers, and updates (with your consent).
  • Site Improvements: To analyze website performance and enhance usability.
  • Legal Compliance: To comply with applicable laws and regulations, including tax and financial reporting.

3. How We Protect Your Data

FlagVape implements robust security measures to safeguard your information against unauthorized access, loss, or misuse. These measures include:

  • SSL Encryption: All transactions are encrypted to ensure secure data transmission.
  • Secure Payment Gateways: Payments are processed through trusted providers like PayPal, credit card processors, iDEAL, Bancontact, and SEPA bank transfer systems.
  • Access Controls: Personal data is accessible only to authorized personnel required for processing your orders or providing support.

4. Third-Party Services

To provide a seamless shopping experience, we work with third-party service providers. These parties only receive the data necessary to perform their functions and are obligated to protect your information.

a. Payment Processors

  • PayPal, iDEAL, Bancontact, SEPA bank transfer, and credit card gateways handle your payment information securely. FlagVape does not store sensitive payment details.

b. Shipping Partners

We share shipping information with logistics companies to ensure timely delivery of your orders.

c. Analytics Tools

Tools like Google Analytics help us understand site performance and user behavior.

5. Your Rights and Choices

FlagVape respects your rights regarding your personal data. You can:

  • Access Your Data: Request a copy of the personal data we hold about you.
  • Update Your Information: Update or correct inaccuracies in your profile.
  • Delete Your Data: Request the deletion of your personal information, subject to legal and contractual obligations.
  • Opt-Out of Marketing Communications: Unsubscribe from newsletters and promotional emails by clicking the “Unsubscribe” link in any email.

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to improve your browsing experience. These small text files store information about your preferences and activity on our website.

Types of Cookies We Use:

  • Essential Cookies: Required for site functionality, such as shopping cart management.
  • Performance Cookies: Analyze site performance and usage.
  • Targeting Cookies: Deliver personalized advertisements and promotions.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain website features.

7. International Data Transfers

FlagVape primarily serves customers in Europe, including Germany, the Netherlands, Belgium, Spain, France, Portugal, Poland, and Italy. Your data may be transferred and processed in countries outside your residence, subject to compliance with relevant data protection regulations, such as GDPR.

8. Legal Basis for Data Processing

We process your data based on the following legal grounds:

  • Consent: When you agree to receive marketing communications or share personal information.
  • Contractual Necessity: To fulfill your orders and deliver services.
  • Legitimate Interests: To improve our website and provide customer support.

9. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy, including:

  • Order history and invoices for tax and legal compliance.
  • Account details until you choose to delete your account.

10. Privacy for Minors

FlagVape does not target or knowingly collect data from individuals under the legal vaping age in their jurisdiction. If we discover that a minor has provided personal information, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Updates will be posted on this page, and significant changes will be communicated via email.

12. Contact Us

For questions or concerns about this Privacy Policy or your data, please contact us at:

We are committed to addressing your concerns and ensuring your privacy is protected.

Trust FlagVape for a Secure and Reliable Vaping Experience

Your trust is important to us. By shopping at FlagVape, you can be confident that your personal data is handled responsibly, ensuring a safe and enjoyable vaping experience.